NOTE: If we have not fulfilled your order yet, you can request a size or address change by contacting us at Phone / WhatsApp: +34 607 585 577 Email: info@commafootball.it.com.

Exchanges and Refunds

To start a return or exchange request, email info@commafootball.it.com with your order number, delivery date, and clear photos if the item arrived damaged or incorrect.

Returns are made by mail. A free prepaid return label is included in the original package, and we do not charge a restocking fee. If your label is missing, contact us before returning the item.

If you are dissatisfied with the quality of the jersey, or wish to return a new and unused jersey for a non-defective reason, we will issue an exchange or full refund.

This policy applies to orders delivered to Spain and Italy. You may request this within 14 days of the date of delivery by emailing us at info@commafootball.it.com. Please note that after 14 days have passed from the date of delivery, we are unable to offer the guarantee.

Refunds are issued to the original payment method within 14 days after we receive and inspect the returned item.

If you ordered the wrong size, you may request an exchange or return within the same 14-day window, provided the jersey is new and unused. Please double check your delivery address before placing the order; contact us immediately if an address correction is needed before dispatch.

All Pre-Order / Wait & Save items are Made To Order. Once delivered, they are covered by the same 14-day return and exchange policy for new and unused items.

Sale items may be exchanged or returned in accordance with this 14-day policy when they are new and unused.

Note: Customers that use the Money Back Guarantee are not permitted to re-purchase the jersey originally ordered. 

Damages and Defects

If there are factory defects or damage during shipping, we offer exchanges with free return shipping, or full refunds. These things are extremely rare, but the reality is that they do happen sometimes. 

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Note: Defects / damages only include any issues that clearly impact the garment’s aesthetic, or compromise the garment’s construction. E.g. excess thread on the inside of a jersey would not be a defect.

Lost/Stolen Packages

Once your order has left our warehouse, you will receive a shipping confirmation email with instructions to track your order. 

If your package appears to be “stuck” in the same location for a few days, it could be due to a courier delay. 

However, if your package has not arrived within 2 weeks after the tracking information shows that it was “delivered,” please contact us immediately.

Please note that if an incorrect or incomplete address was provided, we will not be responsible for any lost or stolen packages, as we have fulfilled our responsibility by shipping out your order to the address provided. In these situations, the package will be returned to our warehouse after 4-6 weeks, upon which we can reship it to you for a small fee.